Refund Policy

1. Our Commitment

At ScreenScale, we are committed to your satisfaction. We understand that choosing the right analytics platform is an important decision for your business. That's why we offer a transparent and fair refund policy to ensure you can try our Services with confidence.

2. 14-Day Money-Back Guarantee

2.1 Eligibility

Our money-back guarantee applies to:

• First-time purchases of Pro or Business subscriptions
• Refund requests submitted within 14 calendar days of the initial purchase
• Both monthly and annual subscription plans

2.2 How to Request a Refund

To request a refund during the guarantee period:

1. Send an email to billing@screenscale.net with the subject line "Refund Request"
2. Include your registered email address and account name
3. Briefly describe why you're requesting a refund (optional but appreciated)

We process refund requests within 3-5 business days. Once approved, refunds are issued to the original payment method and may take an additional 5-10 business days to appear on your statement.

3. Subscription Cancellations

3.1 Monthly Subscriptions

• You may cancel your monthly subscription at any time
• Cancellation takes effect at the end of your current billing period
• You will continue to have access to paid features until the end of the billing period
• No partial refunds are provided for unused time after the 14-day guarantee period

3.2 Annual Subscriptions

• Annual subscriptions receive a discounted rate in exchange for a 12-month commitment
• Cancellation takes effect at the end of the annual billing period
• After the 14-day guarantee period, annual subscriptions are non-refundable
• You will retain access to all features until the end of your annual period

3.3 How to Cancel

You can cancel your subscription through your account settings under "Billing & Subscription" or by contacting our support team at support@screenscale.net.

4. Plan Downgrades

If you wish to switch to a lower-tier plan (e.g., from Business to Pro, or from Pro to Starter):

• The downgrade takes effect at the start of your next billing period
• No refund is provided for the difference in plan prices
• You'll retain access to your current plan's features until the end of the billing period
• Some historical data may become inaccessible if it exceeds the lower plan's retention limits

5. Exceptions to Refund Policy

Refunds may be denied or limited in the following circumstances:

• Violation of Terms: If your account was terminated due to violation of our Terms of Service
• Fraudulent Activity: If we detect fraudulent or abusive use of the refund policy
• Multiple Refund Requests: If you have previously received a refund for a ScreenScale subscription
• Third-Party Purchases: Subscriptions purchased through resellers or third-party platforms are subject to their refund policies

6. Promotional and Discounted Purchases

• Subscriptions purchased with promotional codes or special discounts are eligible for refunds
• The refund amount will be the actual amount paid (after discount)
• Promotional codes used on refunded purchases may not be reusable

7. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that can be applied to future billing periods. Service credits:

• Are non-transferable and cannot be exchanged for cash
• Have an expiration period of 12 months from the date of issue
• Are automatically applied to your next invoice

8. Refunds for Service Outages

If you experience a significant service outage that affects your use of ScreenScale:

• Pro and Business subscribers are covered by our Service Level Agreement (99.5% uptime)
• Extended outages beyond the SLA commitment may qualify for service credits
• Credit amounts are calculated based on the duration and severity of the outage
• To request outage-related credits, contact support@screenscale.net within 30 days of the incident

9. Currency and Payment Method

• All refunds are processed in the same currency as the original purchase
• Refunds are issued to the original payment method used for the purchase
• If the original payment method is no longer valid, we will work with you to find an alternative
• Currency conversion fees or bank charges incurred during refund processing are the customer's responsibility

10. Free Trial to Paid Conversion

If you signed up for a free trial that converted to a paid subscription:

• The 14-day money-back guarantee begins on the date of the first paid charge
• You should have received an email notification before the trial ended
• Charges made after the trial ends are covered by the standard refund policy

11. Data Retention After Cancellation

After cancellation or refund:

• Your account will be downgraded to the free Starter plan
• Analytics data will be retained according to the Starter plan's retention period (30 days)
• You may request complete account and data deletion at any time
• We recommend exporting your data before cancellation if you need to retain it

12. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. The refund terms applicable to your purchase are those in effect at the time of your purchase.

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us: